A Framework for Assessing the Impact of Information Systems Infrastructure on Business Effectiveness
نویسنده
چکیده
Information systems infrastructure (ISI) was ranked as the most important issue in a 1994-1995 study of key issues in IS management (Brancheau et al. 1996). Yet, to date, little theoretical and empirical work has been done in this area. This study attempts to reconceptualize the ISI construct and its measures. Drawing from the literature, this study envisions ISI as a base of shared technological, human, and organizational capabilities that provide the foundation for business application systems in the form of services to a range of users. A measure of ISI capability was developed and operationalized through a self-administered mail survey sent to IS executives across the country. A factor analysis revealed that ISI was a multidimensional construct consisting of three underlying dimensions: technological, human, and organizational. A research model was proposed to assess the main impact of ISI on business effectiveness and the moderating effect of information intensity. Five selected business effectiveness variables were time and cost reduction in systems development, system availability, user satisfaction, improved financial performance, and outstanding financial performance. The results of hypotheses testing revealed that human capability was significantly related to system availability and user satisfaction, and organizational capability significantly influenced all business effectiveness, except system availability. Surprisingly, no significant impact of technological capability on any business effectiveness variables was detected. For the moderating effect, the more information intensive the organization, the greater the impact of ISI on time and cost reduction in systems development and outstanding financial performance. This study concluded that ISI capabilities contribute to business effectiveness. Future research should focus on refining the proposed research model using additional data or different data collection techniques.
منابع مشابه
Microfinance Institutions’ Operational Infrastructure in India: Assessing the Efficiencies through OLS Model
This study attempts to examine the operational efficiency of thirty-two microfinance institutions in India. Operational efficiency in microfinance institutions refers to how well microfinance institutions allocate the input resources. Since the study is an exploratory nature, therefore, the data are collected from mix market on annual basis. It covers the seven-year period ranging from 2005-06 ...
متن کاملStrategic Cost-Cutting in Information Technology: toward a Framework for Enhancing the Business Value of IT
The increasing dependency of many businesses with information technology (IT)and the high percentage of the IT investment in all invested capital in businessenvironment ask for more attention to this important driver of business. Thelimitation of capital budget forces the managers to look for more wise investment inIT. There are many cost-cutting techniques in the literature and each of them ha...
متن کاملImpact of Information Technology on Iran Distribution Company Performance in View of Organizational Infrastructures
The relationship between information technology investments and firm value as an area of inquiry has sustained interest among IS researchers over the past decade. Based on literature review of published work at corporate level productivity, researchers have developed three different approaches in assessing the correlation between IT implementation and productivity measures. Broadly speaking, th...
متن کاملارائه الگویی برای ارزیابی خدمات فناوری اطلاعات برمبنای رویکردی براساس مدلهای حاکمیت فناوری اطلاعات
Nowadays one of the biggest problems of IT organizations in less developed countries is paying too much attention to infrastructure and technology of organizations. This is due to the point that many managers in organizations believe that existence of IT infrastructure and technology by itself is a sign of maturity of an organization. Although technical facilities and infrastructure such as net...
متن کاملInvestigation of the Status of IoT-Based Health Information Systems in a Three-Dimensional Conceptual Framework
Introduction: The ability to transfer data over the Internet of Things (IoT) to make right and timely decisions through accurate data collection has provided incredible interactive power and has resulted in an intelligent world with automated decision-making capability. The objective of this study was to investigate the status of IoT-based health information systems in a three-dimensional conce...
متن کامل